Report Misuse of the Test Booking Service
Posted 24 July 2026 — Anyone
Report misuse of the booking service
Since 12 May 2026, it is against the law to book a driving test on behalf of a learner. It is also against DVSA’s terms and conditions of the service to resell tests, use automated bots to search the booking service, or use someone else's personal details without their permission.
These rules are in place to make the system fairer for everyone.
As we continue to take action against those third parties looking to break the rules and exploit learner drivers, we want to make it easier for people to report misuse when they see it.
Report booking service misuse using our form clickhere
You can now report misuse of the booking service using our new online form on GOV.UK.
The form will ask you to provide website addresses, social media pages or links, and any screenshots to help with the investigation. Reports can be made anonymously.
DVSAs enforcement team will investigate all reports received and take appropriate action.
Complaining about the conduct of an ADI
If you or your pupil want to complain about the conduct or service of an Approved Driving Instructor (ADI), a separate process remains in place. These complaints should be emailed to clickhere