This page (together with our Cookies Policy) sets out the terms and conditions ("Website Terms") on which we, GoRoadie ("we" or "GoRoadie"), provide our services through our website www.goroadie.com and any GoRoadie mobile application through which you access our website or services (together, "Website"). Please read these Website Terms carefully before ordering any products through, the Website, as your purchase of any products offered on the Website is subject to these Website Terms. By ordering products via the Website (whether now or in the future), you agree to be bound by these Website Terms. Use of the Website is also subject to these Website Terms.
We reserve the right to change these Website Terms from time to time by changing them on this page. We advise you to print a copy of these Website Terms for future reference. These Website Terms are only in the English language.
Use of your personal information submitted via the Website is governed by our Privacy Policy and Cookies Policy.
For the avoidance of doubt, please note that references to "Website" in these Website Terms include any current or future version of our website www.goroadie.com and any GoRoadie mobile application through which you access our website or services, in each case whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing our website or services that may be developed from time to time).
By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any products through the Website.
1.1. GoRoadie is the organisation
2.1. Website access: You may access some areas of the Website without registering your details with us. Most areas of the Website are open to everyone.
2.2. Acceptance of terms: By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any Products through the Website.
2.3. Revision of terms: We may revise these Website Terms at any time. You should check the Website regularly to review the current Website Terms, because they are binding on you. You will be subject to the policies and terms and conditions in force at the time that you place an Order through us.
2.4. Responsibility: You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.
3.1. Capacity and age: By placing an Order through the Website, you warrant that:
3.1.1. You are legally capable of entering into binding contracts; and
4.3. Payment authorisation: Where any payment you make is not authorised, your Order will not be processed or communicated to the relevant instructor.
4.4. Processing your Order and instructor rejections: On receipt of your Order, we will begin processing it by sending it to the relevant instructor and will notify you by email that your Order has been received and is being processed. Please note that any confirmation page that you may see on the Website and any Order confirmation e-mail that you may receive each merely indicate that your Order has been received and is being processed by us, and does not necessarily mean that your Order has been accepted by the instructor. We encourage all our instructors to accept all bookings and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if a instructor rejects your Order. However, instructors have the discretion to reject bookings at any time because they are too busy, due to conditions or for any other reason.
5.1. VAT and delivery costs: Prices will be as quoted on the Website. These prices include VAT, any additional charges will be added to the total amount due where applicable.
5.2. Incorrect pricing: This Website contains a large number of driving instructors and their products and it is possible that some of them may include incorrect prices. In such an event, we accept no responsibility for incorrect information given by driving instructors. In this case, please contact the instructor to discuss the issue.
5.3. Payment methods: Payment for bookings must be made by an accepted credit or debit card through the Website or in cash to the driving instructor.
5.4. Card payments: If you pay by credit or debit card, please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card.
5.5. Credit and discount vouchers: A credit or discount may apply to your Order if you use a promotional voucher or code recognised by the Website and endorsed by GoRoadie, and you pay for any balance by credit or debit card. Please refer to our Voucher Terms & Conditions for the full terms and conditions applicable to the use of credit and discount vouchers. Please note that because of standard banking procedures, your bank or card issuer will initially "ring-fence" the full amount of the Order (before any credit or discount) in your account for between 3 to 5 working days (or longer, depending on your bank or card issuer), and this amount will therefore be unavailable in your account for that period. The credit or discount will be applied at the time your bank or card issuer transfers the funds for your Order to us, at which point the credit or discounted amount will not be transferred to us and will instead be released by your bank or card issuer back into your available balance. You acknowledge and agree that neither we nor the relevant instructor will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.
5.6. Rejected bookings: Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will "ring-fence" the full amount of your Order. If your Order is subsequently rejected by the instructor (as described in paragraph 4.4 above) or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we nor the relevant instructor will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.
6.1. General: Customer care is extremely important to us. Subject to paragraphs 6.5 and 11, our Customer Care team will therefore try to assist you where possible if you have any problems with your Order. You can contact our Customer Care team by clicking or selecting the "Need help?", "Help" or similar button or by calling the telephone number shown on the Website.
6.3. Changing or cancelling your Order: If you wish to change or cancel your Order after it has been submitted and payment has been authorised, you may contact our Customer Care team as described above and they will attempt to contact the instructor in order to communicate your requests. However, there is no guarantee that we will be able to reach the instructor or that the instructor will agree to your requests as they may have already started processing your Order.
6.4. Complaints or feedback: In the event that you are dissatisfied with the quality of any Products or the service provided by an instructor, please consider providing feedback in the form of ratings, comments and reviews on the Website (together, "Reviews") to reflect your experience. The Reviews are an important part of our quality control process.
6.5. Compensation: If you are dissatisfied with the quality of any Products or the service provided by an instructor and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact the instructor directly to lodge your complaint and, where appropriate, follow the instructor’s own complaint procedures. If you are unable to contact the instructor, or the instructor refuses to deal with your complaint, you can contact our Customer Care Team as described above within 48 hours of placing your Order and one of our Customer Care Advisers will attempt to contact the instructor in order to request compensation on your behalf. Please note that we have no control over instructors and the quality of the Products or service that they provide, and we not able to provide, and have no responsibility or liability for providing, any compensation to you on behalf of any instructor.
7.1. Terms of permitted use: You are permitted to use the Website and print and download extracts from the Website for your own personal non-commercial use on the following basis:
7.1.1. You must not misuse the Website (including by hacking or "scraping").
7.1.2. Unless otherwise stated, the copyright and other intellectual property rights in the Website and in material published on it (including without limitation photographs and graphical images) are owned by us or our licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Website Terms, any use of extracts from the Website other than in accordance with paragraph 7.1 is prohibited.
7.1.3. You must not modify the digital or paper copies of any materials that you print off in accordance with paragraph 7.1 and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.
7.1.4. You must ensure that our status as the author of the material on the Website is always acknowledged.
7.1.5. You are not allowed to use any of the materials on the Website or the Website itself for commercial purposes without obtaining a licence from us to do so.
7.2. Limitation on use: Except as stated in paragraph 7.1, the Website may not be used, and no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission.
7.3. Reservation of rights: Any rights not expressly granted in these Website Terms are reserved.
8.1. Website availability: While we try to ensure the Website is normally available twenty four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Website is unavailable at any time or for any period.
8.2. Suspension of access: Access to the Website may be suspended temporarily at any time and without notice.
8.3. Information security: The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.
9.1. General:
9.1.1. Other than personally identifiable information, which is covered under our Privacy Policy, any material you post, upload or transmit or upload to the Website (including without limitation Reviews) ("Visitor Material") will be considered non-confidential and non-proprietary. By posting, uploading or transmitting any Visitor Material, you represent and warrant that you own or otherwise control all of the rights to such Visitor Material. You agree that we will have no obligations with respect to any Visitor Material, and that we and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use any Visitor Material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.
9.1.2. You represent and warrant that that any Visitor Material you post, upload or transmit does not and will not breach any of the restrictions in paragraphs 9.2 to 9.3 below.
9.2. Visitor Material Policy: You are prohibited from posting, uploading or transmitting to or from the Website any Visitor Material (including any Reviews) that:
9.2.1. breaches any applicable local, national or international law;
9.2.2. is unlawful or fraudulent;
9.2.3. amounts to unauthorised advertising; or
9.2.4. contains viruses or any other harmful programs.
9.3. Visitor Reviews Policy: In particular (but without limitation), any Reviews that you submit through the Website must not:
9.3.1. contain any defamatory, obscene or offensive material;
9.3.2. promote violence or discrimination;
9.3.3. infringe the intellectual property rights of another person;
9.3.4. breach any legal duty owed to a third party (such as a duty of confidence);
9.3.5. promote illegal activity or invade another's privacy;
9.3.6. give the impression that they originate from us; or
9.3.7. be used to impersonate another person or to misrepresent your affiliation with another person.
9.4. Removal of Reviews: The prohibited acts listed in paragraphs 9.2 and 9.3 above are non-exhaustive. We reserve the right (but do not undertake, except as required by law, any obligation) and have the sole discretion to remove or edit at any time any Reviews or other Visitor Material posted, uploaded or transmitted to the Website that we determine breaches a prohibition in paragraphs 9.2 or 9.3 above, is otherwise objectionable or may expose us or any third parties to any harm or liability of any type, or for any other reason.
9.5. Use of Reviews: The Reviews and other Visitor Material contained on the Website are for information purposes only and do not constitute advice from us. Reviews and Visitor Material reflect the opinions of customers who have ordered through the Website or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, we assume no responsibility or liability to any person for any Reviews or other Visitor Material, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.
9.6. Liability: You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or made against us by a instructor or any other third party arising out of or in connection with any Reviews or other Visitor Material that you provide in breach of any of the representations and warranties, agreements or restrictions set forth in this paragraph 9.
9.7. Disclosure to authorities and courts: You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other Visitor Material in breach of paragraph 9.2 or 9.3 or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.
10.1. Third party websites: Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of these third party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
10.2. Linking permission: You may link to the Website's homepage (www.goroadie.com), provided that:
10.2.1. you do so in a fair and legal way which does not damage or take advantage of our reputation;
10.2.2. you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists;
10.2.3. any website from which you link must comply with the content standards set out in these Website Terms (in particular paragraph 9 (Visitor Materials and Reviews));
10.2.4. we have the right to withdraw linking permission at any time and for any reason.
11.1. Website information: While we try to ensure that information on the Website is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website, or to the Service, Products and prices described on it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update that material.
11.3. instructor actions and omissions: The legal contract for the supply and purchase of Products is between you and the instructor that you place your Order with. We have no control over the actions or omissions of any instructors. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the Website:
11.3.1. We do not give any undertaking that the Products ordered from any instructor through the Website will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.
11.3.2. Timescales and availability are given by the instructors and are only estimates. We have no control over this.
11.3.3. We encourage all our instructors to accept all bookings and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if a instructor rejects your Order. However, we do not guarantee that instructors will accept all bookings, and instructors have the discretion to reject bookings at any time because they are too busy, due to where conditions or for any other reason.
11.3.4. The foregoing disclaimers do not affect your statutory rights against any instructor.
11.4. Exclusion of terms: We provide you with access to the Website and Service on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website and Service (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Website or Service, or be otherwise implied or incorporated into these Website Terms, by statute, common law or otherwise ).
12.1. General: Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.
12.2. Exclusion of liability: Subject to clause 12.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if forseeable, arising under or in connection with the Service or the Website (including the use, inability to use or the results of use of the Service or the Website) for:
12.2.1. any loss of profits, sales, business, or revenue;
12.2.2. loss or corruption of data, information or software;
12.2.3. loss of business opportunity;
12.2.4. loss of anticipated savings;
12.2.5. loss of goodwill; or
12.2.6. any indirect or consequential loss.
12.3. Limitation of liability: We accept no liability loss or damage
12.4. Additional costs: You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, licence or otherwise use.
13.1. Grounds for termination: We may terminate or suspend (at our absolute discretion) your right to use the Website and the Service immediately by notifying you in writing (including by email) if we believe in our sole discretion that:
13.1.1. you have used the Website in breach of paragraph 7.1 (Licence);
13.1.2. you have posted Reviews or other Visitor Material in breach of paragraphs 9.2 or 9.3 (Visitor Material and Reviews);
13.1.3. you have breached paragraph 10.2 (Links to and from other websites); or
13.1.4. you have breached any other material terms of these Website Terms.
13.2. Obligations upon termination: Upon termination or suspension you must immediately destroy any downloaded or printed extracts from the Website.
14.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website or ordering Products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
15.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control ("Force Majeure Event").
15.2. A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
15.2.1. strikes, lock-outs or other industrial action;
15.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
15.2.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
15.2.4. impossibility of the use of railways, shipping, aircraft, MOTOR transport or other means of public or private transport;
15.2.5. impossibility of the use of public or private telecommunications networks; and
15.2.6. the acts, decrees, legislation, regulations or restrictions of any government.
15.3. Our performance under these Website Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Website Terms may be performed despite the Force Majeure Event.
16.1. Privacy Policy: We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy, which is incorporated into these Website Terms by this reference and is available here.
16.2. Other terms: You should also review our Cookies Policy for information regarding how and why we use cookies to improve the quality of the Website and Service, our Voucher Terms and Conditions for information regarding the use of credits and promotional discounts on the Website, and our Competitions Terms and Conditions for information regarding the terms applicable to competitions that we may run from time to time. All of these are incorporated into these Website Terms by this reference.
16.3. Severability: If any of these Website Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
16.4. Entire agreement: These Website Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.
16.5. No waiver: Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.
16.6. Assignment: You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.
16.7. Headings: The headings in these Website Terms are included for convenience only and shall not affect their interpretation.
16.8. Headings: GoRoadie Ltd has the right to cancel any requests that have not been accepted within 24 hours.
17.1. These Website Terms shall be governed by and construed in accordance with English law. Disputes or claims arising in connection with these Website Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.
18.1 Terms applicable to all Instructor Profiles
18.1.1 When creating a driving instructor profile through the GoRoadie Platform you must (i) provide complete and accurate information about your Service (such as profile description, your location, your car and calendar availability), (ii) disclose any deficiencies, restrictions (such as house rules) and requirements that apply (such as any minimum age, proficiency or fitness requirements for an Experience) and (iii) provide any other pertinent information requested by GoRoadie. You are responsible for keeping your Profile information (including calendar availability) up-to-date at all times.
18.1.2 You are solely responsible for setting a price (including any Taxes if applicable) for your Lessons ("Lesson Fee”). Once a learner requests a booking, you may not request that the learner pays a higher price than in the booking request.
18.1.3 Any terms and conditions included on your profile, in particular in relation to cancellations, must not conflict with these Terms or the relevant cancellation policy for your profile.
18.1.5 Pictures, animations or videos (collectively, "Images") used in your Profile must accurately reflect the quality and condition of your car and teaching experience. GoRoadie reserves the right to require that profiles have a minimum number of Images of a certain format, size and resolution.
18.1.6 The placement and ranking of driving instructors in search results on the GoRoadie platform may vary and depend on a variety of factors, such as learner search parameters and preferences, driving instructor requirements, price and calendar availability, number and quality of Images, customer service and cancellation history, Reviews and Ratings, type of additional services, and/or ease of booking.
18.1.7 When you accept and choose to send a payment request via GoRoadie and the learner pays this request, you are entering into a legally binding agreement with the learner and are required to provide your the driving lesson to the learner as described in your profile when the booking request is made.
18.1.8 GoRoadie recommends that driving instructors obtain appropriate insurance for their business. Please review any respective insurance policy carefully, and in particular make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply for.
18.1.9 GoRoadie has the right to update profiles that are lacking in high quality photos, grammar and spelling mistakes on profiles. You approve GoRoadie to use content (including text, photos, reviews) from your public driving school Facebook page or driving school website and other sources with information about your driving school.
18.1.10 GoRoadie will add reviews to instructor profiles from 3rd party sites, however will not add negative reviews from 3rd parties.
18.1.11 If we receive several complaints from learners about the service instructors provide GoRoadie reserves the right to remove profiles until issues are resolved to a satisfactory level.
18.1.12 Driving Instructors have the right to remove profiles whenever they want.
18.1.13 When driving instructors pay for unlocking student contact details, they pay £25.99. However, if that student is unreachable or does not show up for the lesson, the driving instructor receives a free referral.
18.1.14 If a driving instructor has any outstanding free referral fees as a result of a student who was unreachable or didn't show up to the lesson at the time of an instructor removing their profile, they will be refunded the full amount paid.
18.1.15 GoRoadie is allowed to remove any personal contact details shown on their profile such as email address, URLS or phone numbers. Sending phone numbers, websites or any direct contact information through GoRoadie to any potential pupils to bypass accepting or paying for students is strictly forbidden.
18.1.16 Any driving instructor that is a Potential Driving Instructor must declare this on their profile.
18.2 Online Payments
18.2.1 GoRoadie allows driving instructors to request lesson fee’s through the platform, optionally. Once this is paid, the driving instructor must deliver the lesson.
18.2.2 If the learner cancel’s the driving lesson within your cancellation period - you will receive the money for the lesson after there is proof the lesson was cancelled later than acceptable.
18.2.3 Driving instructors will receive the full upfront payment amount within 24 hours of the Learner confirming the lesson first has been completed.
18.2.4 Driving instructors will pay a 1.9% fee for each upfront payment that will cover GoRoadie infrastructure fees.
18.3 GoRoadie Sign Up Amazon.co.uk Voucher Offer
18.3.1 Instructors that sign up to GoRoadie with any Amazon voucher offer, need to fill out their entire profile including: Car Vehicle, Upload their ADI Badge, Postcode data, valid phone number and email address, profile photo.
18.3.2 This is offer is only to be paid to one instructor - either the instructor to join or the instructor to refer.
18.3.3 The voucher will be paid after the newly signed up instructor accepts their first pupil through GoRoadie.
19.1 Terms applicable to all Learner Drivers requesting Driving Instructors via Instructor Profiles
19.1.1 If your requested driving instructor is unable to accept your booking request, GoRoadie reserves the right to send your First Name, Pickup Location and Availability to other suitable driving instructors who could potentially match your criteria.
19.2 GoRoadie act as an agent to connect learner drivers with driving instructors. Packages purchased are refundable up to 48-hours before the accepted lesson start time, or if your instructor cancels, minus a £20 processing fee.
19.3 Pupils are able to get partial refunds by requesting a refund after the 48-hour window has lapsed and as long as the first lesson has no been delivered, minus a £50 processing fee.
19.4 Refunds requested for remaining funds after lessons have started will be done through their driving instructor.
We are committed to protecting the privacy of all visitors to the Website, including all visitors who access the Website or Service through any mobile application or other platform or device. Please read the following Privacy Policy which explains how we use and protect your information.
1.1. When you visit the Website or use the Service to make an Order from a instructor through the Website, you may be asked to provide information about yourself including your name, contact details (such as telephone and mobile numbers and e-mail address) and payment information (such as credit or debit card information). We may also collect information about your usage of the Website and Service and information about you from the materials (such as messages and reviews) you post to the Website and the e-mails or letters you send to us.
1.2. By accessing GoRoadie information and/or the Website or Service using mobile digital routes such as (but not limited to) mobile, tablet or other devices/technology including mobile applications, then you should expect that our data collection and usage as set out in this Privacy Policy will apply in that context too. We may collect technical information from your mobile device or your use of the Website or the Service through a mobile device, for example, location data and certain characteristics of, and performance data about, your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Website or Service through your mobile device(s) via any GoRoadie mobile application, through your mobile's browser or otherwise.
2.1. Your information will enable us to provide you with access to the relevant parts of the Website and to supply the Service. It will also enable us to bill you and enable us and/or a instructor with whom you have placed an Order to contact you where necessary concerning the Service. For example, we and/or the instructor may use your information to provide you with status updates or other information regarding your booking by e-mail, telephone, mobile or mobile messaging (e.g. SMS, MMS etc.). We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this Privacy Policy and this may be exercised though your chosen method of using the Service, for example mobile, mobile applications or any representation of the Website.
2.2. We may use your information to contact you for your views on the Service and to notify you occasionally about important changes or developments to the Website or the Service.
2.3. Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.
2.4. Where you have indicated accordingly, you agree that we may also share information with third parties (including those in the food, drink, leisure, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail) and to help us analyse the information we collect so that we can administer, support, improve and develop our business and services to you.
2.5. If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out in paragraph 7 below and/or amending your profile accordingly.
2.6. Please note that by submitting Reviews regarding the Website, Service and/or instructors, you consent to us to use such Reviews on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside (and any other information that you may from time to time consent to us disclosing).
3.1. The information you provide to us will be transferred to and stored on our servers which may be in or outside the European Economic Area, and may be accessed by or given to our staff working outside the United Kingdom and third parties including companies within the GoRoadie group of companies (which means our subsidiaries and affiliates, our ultimate holding company and its subsidiaries and affiliates) who act for us for the purposes set out in this policy or for other purposes notified to you from time to time in this policy. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is stored in accordance with this policy.
3.2. The third parties with whom we share your information may undertake various activities such as processing credit card payments and providing support services for us. In addition, we may need to provide your information to any instructors that you have placed an Order with so as to allow the instructor to process and deliver your Order. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
3.3. If you have consented we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by post, telephone, mobile messaging (e.g. SMS, MMS, etc.) as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out in paragraph 7 below and/or by amending your profile accordingly.
3.4. If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
3.5. We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the Website Terms and any other agreement; or to protect our rights or the rights of instructors or other third parties. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.
4.1. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.
4.2. Where you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. Unless we negligently disclose your password to a third party, we will not be liable for any unauthorised transactions entered into using your name and password.
4.3. The transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5.1. You have the right to see the information we hold about you ("Access Request") and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out in paragraph 7 below. In the event that you make an Access Request, we reserve the right to charge a fee of ten pounds (£10.00) to meet our costs in providing you with details of the information we hold about you.
6.1. Any changes to our Privacy Policy will be posted to the Website and, where appropriate, through e-mail notification.
7.1. support@goroadie.com
1. The following general terms and conditions (the "General Voucher Terms") will apply to all vouchers issued by GoRoadie from time to time for use on the Website, including vouchers with a credit value ("Paycode Vouchers") and promotional discount vouchers ("Discount Vouchers", and together with Paycode Vouchers, ("Vouchers").
2. Individual Vouchers will also be subject to, and the General Voucher Terms will be supplemented and/or modified by, additional terms and conditions (the "Specific Voucher Terms") that will be specified on the Voucher or at the time the Voucher is issued.
3. Vouchers may only be redeemed towards online bookings from instructors made through the Website.
14. Vouchers may not be exchanged for cash.
15. We shall not be liable to any customer or household for any loss or claim arising out of the refusal, rejection, cancellation or withdrawal of any Voucher or any failure or inability of a customer or household to use a Voucher for any reason.
16. We reserve the right, at any time and in its sole discretion, to add to or amend these terms and conditions in relation to the use of Vouchers or to vary or terminate the operation of a Voucher at any time without notice.
17. All standard terms and conditions from time to time for use of the Website and the Service apply.
1. The following general terms and conditions (the "General Competition Terms") will apply to all competitions run by GoRoadie.
2. Individual competitions will also be subject to, and the General Competition Terms will be supplemented and/or modified by, additional terms and conditions (the "Specific Competition Terms") that will be specified in connection with each competition.
3. Competitions are open to individual residents of the UK aged 18 or over, except employees of GoRoadie, their associated, affiliated or subsidiary companies, and their families, agents, or anyone connected with the competition.
4. Winners will be responsible for ensuring they are able to accept the relevant prize, as set out and in accordance with these General Competition Terms and any applicable Specific Competition Terms.
5. We reserve the right to redraw a competition winner if the relevant prize is not accepted or claimed within the time period stated in the applicable Specific Competition Terms.
6. Completing and submitting a competition entry form will be deemed acceptance of the General Competition Terms and any applicable Specific Competition Terms.
7. The General Competition Terms and any applicable Specific Competition Terms shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.
8. Any personal data that is collected as part of any GoRoadie competition will be processed in accordance with applicable UK data protection legislation. For further information on our Privacy Policy please go to: www.goroadie.com/privacy
9. We reserve the right to withdraw any competition at any time without prior written notice and/or to alter or amend the General Competition Terms or the Specific Competition Terms for any competition at any time.
10. Our decision is final and binding in all matters relating to any competition and no correspondence will be entered into.
11. All standard terms and conditions from time to time for use of the Website and Service apply.
All our usual terms and conditions and policies apply to Gift Certificates (also referred to as Gift Cards.). These terms and conditions will also apply to the purchase and redemption of our Gift Certificates available at www.goroadie.com (‘Website’)
GoRoadie Limited (“GoRoadie”, “Our”, “We” or “Us”)
1. Rules
1.1 The use of gift card fall under the following terms and conditions:
In order to purchase a Gift Card, you will need to register an account with us through our Website. Gift Cards ordered through our Website will be delivered automatically by electronic means to the email address you specify at the time of order. Our Gift Cards include unique numbers and configurable patterns. Our Gift Cards must be redeemed on our Website, as full or part payment of products from our Website. A Gift Card cannot be used to purchase a further Gift Cards. When ordering a Gift Cards, you should ensure to enter the gifter’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Card. Site offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers. You can check the balance of the Gift Certificate by logging into your account (please note, this only applies if you register for an account). All Gift Certificates are dated and expire 12 months from the date of issue. Gift Certificates cannot be exchanged for cash. Gift Certificates may only be redeemed against products purchased in the same currency as the Gift Certificate. Where Products purchased online with a Gift Certificate are returned, monies owing will be refunded by a Gift Certificate. We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.
1.2 When driving instructors accept driving lessons with pre-paid gift cards attached.
Driving Instructors will receive the gift card value into their Bank Accounts by which means they prefer. However, by accepting the student GoRoadie will transfer the funds to the driving instructor, if the situations changes for whatever reason and the driving instructor can no longer take the student the funds must be transferred back to GoRoadie.
If the driving student cancels before their first lesson and decides not to have any driving lessons with the driving instructor that they had initially chosen; The driving instructor must transfer funds back to GoRoadie. Although if this is within 48 hours of the driving students first lesson they can deduct the price of the driving lesson due to loss of business.
1.3 Questions, comments and requests regarding Gift Voucher Terms and Conditions are welcomed, please contact us.
1.1 All above terms exist for both learner drivers and driving instructors using the GoRoadie Pro app / Platform
1.2 By creating accounts, learner drivers are agreeing to the terms and conditions of GoRoadie and GoRoadie Pro
1.3 Go Roadie limited is not responsible for any loss of earnings for driving instructors
1.4 Go Roadie is not responsible for the behaviour, comments or attitudes of driving instructors. We vet all instructors that come through our service and will remove those that breach our terms and conditions.
1.5 Learners may need to agree to the terms and conditions of their driving instructor through the service, these include but are not limited to the cancellation period of lessons and a the fee associated cancelling a lesson within this period.